AI Replaces Humans in Customer Service as Contact Center Market Grows
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Artificial intelligence is transforming customer service in Poland’s booming Contact Center industry. According to Welyo CEO Daniel Szcześniewski, the Polish SaaS Contact Center market is worth around PLN 420 million annually and is growing by 15–20 percent each year. Yet, only 35 percent of its potential has been tapped.
Welyo, formed by the 2022 merger of Focus Telecom and…
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