Call Center-training to be tought in Polish schools?
16:27
A report in the Polish press on Friday indicated that the Development Ministry was considering going ahead with the idea to have telemarketers trained in a formal post secondary educational setting. The proposal was created by the Polish Marketing Association earlier in the year and submitted to the government. Now, it appears, the Ministry of Development is set to send the required documents to the Ministry of Science and Higher Education in order to initiate the creation of the program, the news website Dziennik indicated.
Marcin Sosnowski, the executive director of the Marketing Association, said in an interview with Dziennik that the training was a relevant idea given the rapidly-changing communication channels in the service industry. “It would improve call centre service in terms of direct contact (because now people) cannot on a regular basis get a response,” he said, adding that it would enhance consumer rights and data protection. The program is said to involve approximately 50 hours of training before professional credentials would be granted. Critics of the idea say that the training program could exacerbate already-poor working conditions for telemarketers, low pay and poor hours.
