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Communication leadership in a converging digital world

Kapsch TeleCom is a company that possesses knowledge and experience on the telecommunication market, understands the business and its customers’ existing networks. It has all that is required for maintenance solutions: an international structure, the necessary know-how and essential instruments and tools.

In 1989, Kapsch TeleCom emerged from Kapsch BusinessCom. Over 300 loyal customers for Communication Solutions and a turnover of zł.18.9 million make the company one of the leading Polish vendors and system-innovators responsible for implementing communication solutions in enterprises. The company’s position in this market segment is reflected by its clients. The reference list includes municipal authorities, banks, financial institutions, hotels, public and private industries and enterprises of all sizes. “We focus on long-term partner relations with our clients. They appreciate the high quality of our products and services. They know that we are the leader in innovations and technology on the market,” says Jarosław Wijatkowski, President of Board of Directors. “By means of global trends, we contribute to the positive development of our customers’ businesses. Customers shorten internal processes, communicate offers more attractively, reduce total costs, increase sales volume and improve the quality of internal and external communication. We visualize their wishes and initiate the development of adequate industry-specific solutions.”

As the leading provider of solutions in the sector of integrated voice-, data- and multimedia networks for fixed, mobile and data networks, Kapsch TeleCom attracts its customers by means of special service packages. They cover consultation, development, installation, integration, maintenance and operation of complete networks. Additionally, the company offers communication training to enable its customers to optimally use their communication solutions. It also offers financing concepts and assistance in applying for the European Union funds that finance telecommunication system and IT-infrastructure components.

Kapsch TeleCom offers the ideal communication solution for any business by offering a complete portfolio of services. Not only does it implement hard- and software solutions in the fields of information and communication technology, it also offers solutions in other fields, from the idea up to the finished product. The range of performance includes a complete spectrum of the comprehensive service solutions such as Wireless- and Mobile Business-Solutions and Voiceover IP as well as Network Security, Network Management, IT- and Contact-Center-Solutions, Communication-Consulting, Outsourcing and many more.

Due to years of experience, Kapsch has the necessary know-how in the market, both in the voice sector and in data networks. Voice transmission via data networks (Voiceover IP or IP-telephony) is indispensable in the telecommunication and information technology sector for customers, regardless of size and area. Integrated networks and management for data and voice result in potential savings of operating costs and the use of multi-media utilization results in a rise in productivity of the IP networks.

Kapsch TeleCom is also recognized as an expert in solutions for the hotel industry. It offers special, flexible, expandable telecommunications systems. “We set the standards in providing comfortable solutions for guests,” says Mr Wijatkowski. “Multiple telephones, a personal voice-mail service, a modem connection and numerous systems are tailored to meet the needs of the hospitality industry. Industry leaders rely on modern hotel communications technology offered by Kapsch TeleCom. These cutting-edge solutions allow for the rapid processing of customer data such as name, VIP-status, preferred language and payment method, which ensures professional customer service.”

“We know the market, possess outstanding knowledge and consider quality to be of fundamental importance. All services are subject to strict quality assurance,” Mr Wijatkowski continues. “In order to ensure the constant quality of services, we constantly strive for improvements. Well-trained employees are a key factor for our success on the telecom market. They are a vital element of our strategy because they safeguard the long-term market success of our customers. For this purpose, we take part in a wide range of technology courses. We rely on our qualified employees. Our suppliers and partners are also included in these activities.”

Partnerships guarantee that the required quality goals are reached. Thus, Kapsch considers partnership as one of the main aspects of its strategy. It has established numerous sound partnerships, which enable it to effectively play the role of an independent system innovator of end-to-end solutions. It cooperates on a regular basis with notable technology leaders such as Nortel Networks, Cisco Systems, Ascom, Tyco Electronics, Teledex and Syntegra (British Telecom).

Independence, flexibility and high-level solutions make Kapsch TeleCom stand out in the eyes of its clients. Its long and versatile experience on the telecoms market – in connection with pioneering technological knowledge – form the basis for the development of new services. Despite the tough competition on the Polish market, the company continues to grow in many ways: the number of clients and employees as well as its turnover. It is an independent integrator of infrastructure into a comprehensive solution and guarantees fast service, permanent availability, efficiency and security of all communication components. Kapsch TeleCom grows with its customers’ requirements and assists them in designing their communication future – making it an ideal partner and solution provider.

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