13:56 31 October 2026
Companies increasingly using AI to monitor and evaluate employees
Companies are increasingly using AI to monitor workers and inform performance and pay decisions. Co-op Legal Services analyzes and scores customer calls, while Walmart assigns tasks and tracks completion. Burger King plans AI monitoring of greetings and polite language in 500 restaurants. Multiverse evaluates online instructors, prompting complaints about stress and intrusive oversight. IBM uses algorithms to recommend raises, with managers reportedly rejecting suggestions in fewer than 5% of cases. Meta temporarily suspended mouse and keyboard tracking intended to train AI agents after employee concerns intensified.
Employers generally describe these systems as advisory tools, but their growing influence raises questions about transparency, inaccurate metrics and whether human oversight remains meaningful.
(pb.pl)
