Customer at center of digital transformation: report

In the digitization process, the primary focus should be on customer-centricity, according to 52 percent of Digital Shapers winners and members of the Digital Academy survey. According to respondents to the survey conducted for the report ‘13 facts about digital transformation ... or everything you wanted to know about digitization, but were afraid to ask I| Digital Shapers,” the customer service is the area in the organization from which it is best to start transformational projects (33…