Customers sold as cable marriage breaks up in the face of competition

The subscribers in question were until now serviced by El-Net which was using the infrastructure provided by ACC. The decision to unify operations was originally made by the companies' former owner, Elektrim Telekomunikacja. When ACC was acquired by investment funds, and El-Net by Netia, the situation became more complex. "A paid migration of the customers to ACC is the only sensible solution," said an analyst of an advisory company. The cooperation between ACC and El-Net is gradually becoming more and more limited. Since the beginning of this year ACC customers are not able to purchase integrated services as the cable operator wants to sell its own offer. At the moment both companies share a common call center, however, according to unofficial information, this will change within the coming few months. Neither of the companies wished to comment on the situation. (Puls Biznesu, p. 10) A.K.