DHL delivers courier services

"By the end of 2006 we want to have 40 locations across the country and by the end of next year we plan to have 150 Service Points," DHL Express Poland's managing director, Andrzej Morozowski said. This will be achieved at the cost of just zł.1.5 million.

The low cost of the investment results from the fact that the Service Points are to be opened in outlets owned by DHL's business partners, usually in convenient locations such as shopping malls. As Morozowski explained, this is not a franchise. No DHL employees work in the outlets. Instead, each outlet's staff will go through special training.

The arrangement is mutually beneficial. "Our partner gets a commission from the courier services and we do not have fixed costs," Morozowski explains, adding that the only cost to the company is the opening of the Service Point.

The new offer is directed at small offices, home businesses and individual clients. According to Morozowski, clients can drop in at any time and mail a package. "They will be offered some courier services such as insurance or monitoring a package's progress via SMS," says Morozowski.

Currently there are 17 DHL Service Points operating in Poland, nine of them in Warsaw. In the next weeks new locations in Warsaw, Leszno, Ostrowiec Świętokrzyski, Przemyśl and Jarosław will be opened.