IT companies will line up to get share of TPSA zl. 700 million IT budget

TPSA intends to undertake a series of strategic investments aimed at i mproving its competitiveness. This year the company plans to spend zl. 700 million on IT investments. Those mentioned as the most likely to win part of the lucrative contract from TPSA are Prokom and ComputerLand. Priority investments include the introduction of a CRM system to manage customer relations, as well as a network of call centers. "By the end of 2003 we also hope to complete the centralization and changes to IT systems which are vital to the company," said TPSA IT department director Waldemar Ziomek. The investments, although costly at the beginning, should quickly begin to pay back, as was the case with a centralized individual client phone billing system, which has reduced its running costs by 80%. (Puls Biznesu, p. 3) K.Z.