PKO’s AI voice assistant services 1 million clients

PKO Bank Polski reported that over 1 million customers have used its voice assistant in the IKO application. The assistant understands over 320 conversation topics, and PKO Bank highlights that artificial intelligence is increasingly being used in the bank for customer service and internal processes, as well as in risk assessment and CRM. The bank has 16 bots in total, which perform tasks in various areas. The AI has enabled the bank to read and classify letters and emails from customers, and to classify thousands of opinions from customers about the IKO app and bank branches automatically.

The bank has extensive experience in natural language processing, computer vision, and other AI areas, and uses machine learning models developed in-house.

Source: ISBnews