Poles complain to UOKiK

Poles filed in 2013 a plethora of complaints to the Polish Office of Competition and Consumer Protection (UOKiK), most of them being telecommunication disputes, said Forsal on Wednesday. In the previous year, the Office received 443,000 complaints in total, from which 53,000 were telecommunication complaints. Some of the complaints concerned such matters as: damages arising from discontinuity of the services rendered, transfer of the services to another operator, reversion to the initial operator, the operator’s default to inform in writing about the alteration of the contract and the operator’s default to fulfill the terms and conditions of a promotional contract. Another organization, the Polish Office of Electronic Communication (UKE), received in 2013 over 6,800 intervention complaints and in H1 of 2014 resolved almost 5,000 different types of disputes between consumers and contractors.