Polish agents get a seal of approval
The Polish Real Estate Federation (PFRN) and 35 real-estate agencies across Poland were granted the International Organization of Standardization (ISO) 9001:2000 quality certificate by passing a certification audit carried out by Dekra Interek Certification.
For the first time, agencies, including 10 from Warsaw, six from Wrocław, and three in each of Kraków, Gdynia and Szczecin, have proved that the reliability and quality of the products and services they offer is up to ISO standard.
According to Aleksander Scheller, president of PFRN, real-estate companies planning to expand and increase the number of employers cannot operate without such quality procedures. "I believe [the companies granted the certificates] will be the pioneers who will start the long quality-improvement process. On the Polish market there are thousands of companies dealing in real estate and I am sure this will quickly develop and the number of such companies will increase," says Scheller.
The companies agree that the ISO certificate is not a remedy that can heal an organization if it makes a mistake. The certificate is just a base to help improve the company and the effects can be noticed after a few years.
"[The certificate] has made the office operations more efficient and corrected the flaws. The standardization of processes has positively affected the cooperation with customers and other agents and thus increased the quality of services," says Janusz Schmidt from Kancelaria Nieruchomoci Schmidt.
PFRN wants to continue improving the quality of services offered by Polish real-estate agents by awarding other companies with the ISO certificate in the years to come.
