Secure yet insatiable

The most satisfied, motivated and loyal workers are those from medium size service companies, a survey by the research institute, TNS OBOP reveals. In the survey, medium service companies gained the highest TRI*M index (3 times M, Measuring, Managing, and Monitoring), which reflects the level of employees' satisfaction in a given company.

The index had a range of

-65 to +135 points. While the medium-sized firms attained the highest scores, from 87 to 104, the big and famous firms often came in below 60. Small companies' marks were even lower, averaging only 56. The study showed that the leaders in building up employee involvement are service firms.

"Medium-sized firms, employing 50-250 people, provide their workers a sense of work security in a relatively big organization, at the same time maintaining human relationships," said market researcher from TNS OBOP, Jan Wykrytowicz. "In a big company the feeling of having influence on the company's activity is lower, and so is the workers' involvement."

Wykrytowicz pointed out that irrespective of the company's size, most workers were complaining about their salaries.

"This results from employees' subjective evaluation, and not the actual comparison with market salaries," explains Wykrytowicz. The survey was carried out as a part of the 'Investor in Human Capital' program, organized by the Management Institute.