Symetria UX: We use chatbots most often for e-shopping and complaints

We use chatbots most often when shopping online and when submitting complaints, according to a study carried out by Symetria UX, a Polish agency specializing in designing user experiences. Awareness of this class of virtual assistants is relatively low in society. Only 34% of respondents met with the word ‘chatbot’, of which only 53% came into any interaction with such software.

“The growing popularity of chatbots is due to the fact that they provide an immediate response in the user's native…