TP SA is given 60 days to clean up its Blue Line call center

UOKiK claims that performance of TP SA's CRM system does not allow customers to obtain reliable and complete information and demanded that the operator fix all these problems within two months. This will require hiring more call center personnel, enabling customers to report problems and complaints via the Internet and diversify the dates bills are sent to clients to prevent overloading the call center. Until these problems have been resolved, TP SA has to suspend its debt collection activity. The company's spokesperson, Barbara Górska said that the operator will not appeal against the decision. (Parkiet, p. 3) K.J.