UKE helps regain more than PLN 400,000 in 2018

The Office of Electronic Communications (UKE) last year helped consumers regain more than PLN 400,000 as a result of proceedings related to the out-of-court resolution of consumer disputes (ADR). According to a report by UKE, in 2018 the Office received 1,398 applications for the initiation of ADR proceedings regarding telecommunications services. The results of 55 percent of those proceedings were favorable for the consumer.

(PAP)