UOKiK: few complaints about travel agencies

In 2014 Poles filed few complaints about travel agencies to the Polish Office of Competition and Consumer Protection (UOKiK), the watchdog said on Friday. Most of the complaints addressed such matters as the agencies' default to fulfill the terms and conditions of the agreement, e.g. wrong hotel status, delays of flights or alteration of their schedule, said the UOKiK's spokesperson, Małgorzata Cieloch. According to Cieloch, fewer complaints may result from frequent UOKiK supervision and fewer travel agencies going bankrupt. However, it is the upcoming months that may indicate what the consumers really have to say.