Visa ATM glitch overcharges customers

On January 14 and 15, when money was withdrawn from ATMs the system charged several times more than the withdrawn amount. In some cases, after withdrawing zł.100 customers realized that their accounts were charged over zł.1,000. Some were even missing upwards of zł.10,000. Visa representatives have given their assurances that the problem has been resolved, and bank representatives claim all costs will be covered. However, a large number of customers only found out about the case from the media. So far five banks have admitted having problems clearing ATM withdrawals carried out on Monday and Tuesday, these are MultiBank, mBank, Citibank, Toyota Bank and PKO BP. Visa representatives are not capable of estimating how many customers have lost money this way, however, bank estimates have put the number at over 10,000 people. The cause of the problem has not yet been revealed. (Dziennik, p. 1; Rzeczpospolita, p. B3) A.K.