France Telecom subsidiary Sofrecom awarded zl.150 million TPSA contract

In a deal estimated to be worth zl.150 million, a consortium including France Telecom subsidiary Sofrecom has been chosen by TPSA to undertake the installation of its Customer Relations Management (CRM) system. Sofrecom's partners in the venture are systems integrator Prokom and PricewaterhouseCoopers Consulting. The contract was awarded a day after TPSA cancelled the tender for installing the CRM system, a move that company spokesman Michal Potocki explains was necessary because the conditions under which the system was supposed to be introduced had changed. The letter of intent that was signed by TPSA and the Sofrecom consortium relates to the initial cooperation and exclusive negotiating rights to conduct the pilot operation of the CRM system. (Puls Biznesu, p. 8) P.J.