Number of consumer complaints up by 60% during the pandemic

Due to the pandemic, entrepreneurs do not always respect consumer rights. Since February, the European Consumer Center (ECK) has recorded 60 percent. more complaints than in the corresponding period of 2019, according to Karol Muż, coordinator of the ECK in Poland. Doubts relate primarily to accommodation services, organized holiday trips or participation in events.

“Almost six months ago, the European Consumer Center noticed that the aftermath of the pandemic are consumer rights that are not fully respected by entrepreneurs,” Muż emphasized.

The coronavirus has thwarted many people's travel plans - canceled flights and the inability to use a hotel are the basic problems faced by customers. The ECK data show that consumers had a problem mainly with the refund for the flight canceled due to the pandemic or with the withdrawal from the contract with the tour operator.

“However, if factors such as a pandemic affect the course and implementation of a tourist event, the consumer has the right to cancel it without incurring costs,” the expert reminded.

To help the tourism industry, the regulations extended the deadline for the return of money paid by customers to 180 days. In the event of cancellation of the event, instead of a refund, they may collect a voucher for future travel events. However, there are situations when tour operators are reluctant to pay back the advance, regardless of consumer declarations, making it difficult to withdraw from the contract. Organizers of cultural events and representatives of the recreational industry acted similarly.

(Newseria)