The report prepared in 2021 by the Association of Business Service Leaders (ABSL) in cooperation with The Adecco Group, Colliers, and Mercer shows that the modern business services sector is one of the most important and dynamically developing segments of the Polish economy – both in the period before the pandemic and in the era of Covid-19. In 2008, it employed 50,000 people, and in 2021 it was responsible for 355,000 jobs in over 1,600 centers. The ABSL report indicates that the main trends this year are the acceleration of digitization, the change of the working model to hybrid or completely remote, the need to look for new talents, and the emphasis on the development of soft skills.
"Remote work is becoming more and more popular year by year, and the global pandemic has had a huge impact on it. Our research shows that approx. 30 percent of candidates applying to the call center, SSC, BPO sector resign from starting work at the initial stage of the recruitment when they find out that there is no possibility of remote work," Marta Czech, Business Unit Manager at the Human Capital Development Institute, recruitment, and training company dealing with job placement and personnel consulting, said.
According to the expert, this trend will continue to gain.