Report: 91% of Poles use digital banking once a month

As many as 91 percent of Poles use online or mobile banking services at least once a month, according to a report published by Mastercard. This is the best result in Europe (ex aequo with the Netherlands), while the European average stands at 85 percent. Nearly half of Poles (45 percent) make such transactions at least once a week (European average 38 percent). "Banks operating in Poland are often the first to introduce innovative solutions and could be used as an example to international banks. The mobile banking apps in Poland are the most advanced in Europe with such innovative solutions as biometric identity verification,” said Bartosz Ciołkowski, general manager at Mastercard Europe. Moreover, 68 percent of respondents claim to be eager to use new electronic solutions in the banking sector. On the other hand, only 2% of respondents in Poland think that traditional banking is sufficient and they do not expect any improvement (European average at 5 percent). Among the advantages of digital banking, Poles most appreciate its simplicity and ease of use (63 percent), timesaving (59 percent), security (51 percent) and low fees (48 percent). Among the features they would like to see the most, Poles mentioned the easy use of banking services from anywhere in the world (37 percent), followed by transparency and ability to control their spending in real time (34 percent).