TPSA to spend up to zl.700 million on new customer service systems

In a project expected to cost between zl.500 million and zl.700 million, telecom giant TPSA is planning to standardize its billing system and to introduce the Customer Relations' Management (CRM) software produced by Vantive Enterprises. The changes are designed to improve TPSA's client services and to adapt them better to individual customer's needs. The decision is TPSA's response to the emergence of new competitors on Poland's telecom market, where until recently it enjoyed a virtual monopoly. Although TPSA has declined to provide any details about the transaction, according to Puls Biznesu, domestic software companies Computerland and Prokom are among those interested in the zl.80 million contract for providing support for the CRM system. The Puls Biznesu report says TPSA is expected to choose the installation and support provider within two weeks. (Puls Biznesu, pp. 2, 5) M.T.K.