Unified Factory to enter Latin America

Listed on the small-cap, alternative NewConnect market sales software developer Unified Factory has signed a partnership agreement with Guatemalan Praga Web Studio and will enter three new markets, Guatemala, Mexico, and El Salvador, bringing the total number of countries with distribution deal to 25. According to the company, the deal covers its customer service automation platform (UF PRO) "By acquiring a partner from Guatemala, we gain access to another, after Romania and Philippines, the world center of outsourcing services. Praga Web Studio is a company with over 10 years of experience and a wide portfolio of business clients in the area of customer service and sales support. Our experience so far shows that only acquiring a local partner with knowledge of the local market specifics and good contacts gives our industry a chance to develop its business and attract customers. This model works well for us, among others in the Philippines,” said Unified Factory CEO Maciej Okniński. “We see great potential in the solutions that Unified Factory offers in the area of automation and customer service. The Latin America market for contact center services and our US clients are looking for innovative solutions in the field of communication. We see the advantage of these solutions not only in the integration of many communication channels but above all in the NLP and AI tools that we will be able to apply to the systems offered to our clients.” added Manuel Escobar from Praga Web Studio.