UOKiK penalizes Exim travel agency for PLN 20 mln
18:49
Poland’s Office of Competition and Consumer Protection (UOKiK) has imposed a PLN 20 million fine on Exim, a travel agency, for unilateral changes to travel conditions without contractual grounds.
Exim altered hotel accommodations, removed amenities, and failed to inform customers of their right to cancel trips without penalty.
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