Bank Clients in Poland Trust Human Advisors More Than AI, Kearney Study Finds

A vast majority of retail banking clients in Poland are aware that banks use artificial intelligence (AI) tools, but still show limited trust toward these technologies, according to a new report by consulting firm Kearney. While AI helps banks improve efficiency and tailor services to client needs, overcoming distrust remains a challenge. The study reveals that 70 percent of clients know their bank has interacted with them using AI-based solutions over the past year.