Customers soon to expect personalized mobile banking

The pandemic significantly accelerated the process of Bank Pekao's customers switching to online banking, especially mobile banking. Over time, the telephone channel will be replaced by video chats, customers will also expect well-personalized mobile banking, says Grzegorz Olszewski, vice president of Bank Pekao.

"We are seeing an accelerated transformation – in the transition of customers to the mobile channel in particular – as well as buying services through the mobile channel.