The idea behind the ABSL Diamonds Awards is to award projects, and the people who implement them, that set new standards and directions for development for the business services sector, one of the most dynamic in the Polish economy.
Eighty-five projects were submitted by 64 companies, with seven awards being presented in four categories: Business Excellence, Vibrant Workplace, Talent Development & Education and Sustainable Business Strategy.
The awarded projects focused on responsibility, diversity and inclusion, proving that they care not only about business continuity, but above all for their employees – pointed out Janusz Dziurzyński, Head of the Management Board at ABSL.
The jury for this year’s competition included: Kerry Harald CEO, Global Sourcing Association Council and a founding member of the Global Technology & Business Services; Olaf Babinet, Director of Deloitte Consulting – Global Location Strategy; Tom Bangemann, Senior Vice President for Business Transformation at The Hackett Group; and Shivendra Singh, Vice President & Head of the Global Trade Development Department NASSCOM.
THE SECTOR’S BEST PERFORMANCE – THE WINNERS OF ABSL Diamonds Awards 2020!
BUSINESS EXCELLENCE
LIONS
Genpact Poland Sp. z o. o.
“AstraZeneca & Genpact journey, a story of successful delivery”
To effectively serve clients’ needs, companies need to deliver innovative and sustainable solutions in order to drive business at scale. This means pushing digital-led innovation and digitally-enabled intelligent operations through operationalizing outcome-based metrics and adeptly communicating with client stakeholders.
The company demonstrated a strong metric-focused approach to delivering improved performance and achieving tangible savings.
TIGERS
Applover
“Bench by Applover”
This is an IT system that will enable the multi-faceted examination of skills, experience, personality traits, and soft skills in potential, outsourced developers. It aggregates data on candidates’ profiles, complementing the original psychological research of a given candidate and a reliable assessment of technical skills. This combination is essential in order to avoid possible misunderstandings and personality clashes between the client and the developer, or the developer and the rest of the team. This product demonstrated that it would deliver clear benefits to individuals and companies alike, through the redeployment of under-utilized resources.
VIBRANT WORKPLACE
LIONS
Capgemini Polska Sp. z o. o.
“Among Others”
Their employer-branding campaign highlighting diversity across functions, age and race was seen as a strength hitting at a key issue that large organizations face and which they need to managed successfully in order to attract potential talents. It demonstrated an innovative “confrontational” approach of interaction with a goal as a way of highlighting strengths brought out through structured process-oriented engagement.
TIGERS
Dentons Business Services EMEA Sp. z o. o.
“Dentons Business Services EMEA's Pride Day - Living Library”
The project highlights critical areas – diversity and equality – to ensure not only the well-being of the organization, but to enhance performance. It represents a unique, non-formal, innovative approach that is not meant for employees to imbibe various issues, but offers an interactive approach involving a diverse population discussing various issues close to their hearts, leading to heightened involvement and greater responsibility.
TALENT DEVELOPMENT AND EDUCATION
LIONS
Citibank Europe Plc (Publiczna S.A.) Oddział w Polsce
“Winning the War for Talent: Experts. Future Managers”
Facing a tight labor market, and with some pressure on keeping their best talent, the company put in place a very ambitious training program dedicated to personal development targeted towards all their operational staff. Even through the tough times and while working remotely, employees have been trained into new areas of business in order to adapt to the ever-changing environment. The campaign helped a good number of employees to be promoted.
TIGERS
Digital Teammates S.A.
“Robo Shepherds”
Digital Teammates has built up an internal program to train its employees to develop their expertise in RPA (robotic process automation). It is a significant opportunity for people without any previous IT experience who want to completely change their career path. Due to reskilling, these people can enter the IT industry and develop the skills that are necessary on the job market impacted by digitalization.
SUSTAINABLE BUSINESS STRATEGY
LIONS
IBM Global Services Delivery Centre Polska Sp. z o. o.
“Mum Comes Back To Work by WoMen in Business Mum@Work”
Mum@work arisen from the WoMen in Business group. The team created the process to empower mums & dads and to ensure that work & life balance is preserved. The project included creating a TASK ID for parents, a buddy program, a feeding room, opening a kindergarten close to the workplace and creating the "Parents Week" event.
