Pay at the pump coming to Orlen

At over 420 Orlen stations in Poland mobile cashiers appear, who can pay for the fuel already at the pump. As a result, there is no need to stand in line behind people choosing sauces for hot dogs and the type of sausage. Orlen is adding fast lanes just for those paying for fuel.

Station employees equipped with a tablet with a mobile cash application, a fiscal printer, and a POS payment terminal accept payments for fuel directly in the driveway after refueling, Orlen reports.

The company emphasizes that the mobile cashier can buy any product from the entire offer of the station. The important thing is not to stand in line.

Orlen informs that at selected stations along with holiday destinations, the service is carried out by two mobile cashiers. One of them facilitates fueling at specially marked pumps marked “Fast Lane”. You pay for fuel, you leave, the queue moves faster.

Among the solutions that are to improve customer service at fuel stations, PKN Orlen has also mentioned “fuel queuing”. When you fill up your car, you can immediately park it on an empty space and go to pay. And another driver can refuel at that time.

This is possible because at Orlen stations the distributor is not blocked for the time of payment by the first customer, which allows the next driver to immediately use the same position - the company pointed out.

PKN Orlen has also announced that in order to speed up customer service at nearly 200 fuel stations it has created mobile cash registers at the entrances - these are so-called express registers for customers purchasing fuel and doing only small shopping in the store.

Another facility at Orlen fuel stations is the possibility to fill up on both sides - a solution introduced at more than 740 facilities of the concern. Hoses at fuel pumps have been adapted to refueling in the case when the filler is on the other side of the car. Thanks to this, the driver does not have to wait in a queue to the distributor while other stations are free.

(money.pl)