Polish administration digitally advanced, but facing further challenges

Polish public sector has made significant progress in digitization, but faces the challenge of the effective systemic definition of the needs of citizens and further digitization of processes, assessed Radosław Kędzia, the vice president Huawei in the region of CEE&Nordic countries.

“How to improve the operation of public administration? The first way is systematic automation, which can cover up to 80 percent of cases of administration contact with the citizen, the next solution is the implementation of artificial intelligence to improve decision-making processes,” Kędzia pointed out.

He added that public administration tests such systems, but that is a delicate matter to be implemented with deliberation.

(ISBnews)