Warsaw Trams undergoing digital revolution

Urban transport focuses on innovation. In Warsaw, passengers of public transport can already check the actual time of arrival of the tram on their smartphone. Just scan the QR code or NFC tag. There are plans for further technological improvements, incl. a mobile application for the visually impaired, which will present the timetable by voice, or remotely share information about an oncoming tram. “In terms of innovation, we are not inferior to corporations,” the representatives of the Department of Research and Development of Warsaw Trams emphasize.
"New technologies are more and more often used in public transport. As in any company that focuses on modernity, also in Warsaw Trams, digital is strongly encroaching on our operational activities. We have more and more IT-based services and each new challenge that we face. , is strongly associated with digitization and computerization. We are trying to keep up with the market trend and give passengers the most of this modernity," Bartłomiej Kahn, director of the Teleinformatics Office in Warsaw Trams, said.
An example of computerization in a municipal company is the Passenger Information System, which has been operating for several years, thanks to which passengers can check the actual departure time of a tram on electronic boards located at stops. For several days, this option has also been available at stops where there are no boards. The passenger can check it on his smartphone.
"The new facility is precisely given information about how much the tram will actually arrive for, it does not necessarily have to be in line with the timetable, which often gets out of sync on the route for various reasons. Passengers want to know whether they have to wait five or seven minutes, because this may decide about changing the mode of transport or that they can still get things done in the meantime," Bartłomiej Kahn added.
(Newseria)