Debt collection process must be more flexible: leasing companies

Leasing and vehicle rental industry, which recorded double-digit growths with a slight slowdown in 2019 until the end of 2018, faces a real challenge today - creating a protective umbrella over the clients ’businesses so that equipment financed by leasing companies stays with them as long as possible, enabling them to use it after the pandemic.

The Polish Leasing Association (ZPL), an organization of leasing and vehicle rental companies, announced that member companies have taken a number of actions involving a flexible approach to the customer, including in the matter of repayment of its obligations and further implementation of concluded contracts in a crisis situation – by postponing installments or parts thereof, waiving the calculation of additional interest, commissions and other fees.

“The industry uses these tools to meet the expectations of its customers, obviously also protecting its interests. The application of the policy of mutual benefits seems obvious, therefore, as an industry, we also adapt debt collection processes in our companies,” Andrzej Krzemiński, chairman of the Executive Committee of ZPL, emphasized.

“The idea is to identify entrepreneurs to be reached with the industry's flexible solutions in the shortest possible time and as efficiently as possible. Identification understood in this way will minimize the risk of using these solutions in an improper manner, and also minimize fraud risks, which are certainly elevated at the present time,” Kinga Tabor-Kłopotowska, Director of the Criminal and Debt Collection Department, from the law firm Gardocki & Partners, added.

(WBJ)