Poland may become no. 1 BPO destination for advanced processes

Poland is one of the world’s strongest outsourcing destinations and could soon become a global leader in outsourcing of advanced processes, according to experts present at the Expo Real international trade fair in Munich. The continued strong development of the BPO sector, at 20 percent a year, is the key driver of demand for the country’s office space market, particularly prime schemes in regional cities. The discussion panel included representatives of the Association of Business Service Leaders (ABSL), Colliers, JLL and Skanska. The panelists expect the BPO/SSC sector to maintain its growth in the long term and continue to drive demand for office space in Kraków, Wrocław and Katowice, as well as other regional cities. “Increasingly often, service centers sign contracts for several years – even up to 10 – and negotiate new engagements. Nine out of 10 investors declare they are planning to increase employment,” said Jacek Levernes, president of ABSL. The demand for Polish office assets is further driven by the low inflation environment and positive GDP forecasts, according to a recent report by consultancy Colliers International.