15:34 11 November 2024
New regulations for consumer protections in telecommunications market begins
On November 10, 2024, the Electronic Communications Act came into effect in Poland, regulating the telecom market. The new law, aligning with the European Electronic Communications Code, replaces the Telecommunications Act of 2004. It aims to improve consumer protection by ensuring clearer communication from operators, better transparency in offers, and easier contract cancellation.
Telecom providers are required to notify customers 30 days before a contract expires and offer renewal terms. Consumers will also have access to a comparison tool and the ability to request refunds for unused prepaid balance. The law introduces stricter rules for operators and supports the transition to fiber-optic networks, promoting competition and reducing electronic waste through a unified charging port requirement.
(PAP)
