21:12 15 September 2025
CEO: AI agents revolutionizing hospitality industry
Autonomous AI agents are transforming the hotel industry by automating bookings, guest services, and operations, while enabling highly personalized experiences. According to Krzysztof Woźniczko, CEO of LIFT DIGITAL, hotels adopting these systems could cut operational costs by 30–40% and significantly boost guest satisfaction. Current applications include Reservation Agents, Guest Experience Agents, Operational Agents, Revenue Management Agents, Concierge Agents, and Crisis Management Agents, which handle everything from pricing and scheduling to technical issues and emergencies.
In the next 3–5 years, Predictive Guest Agents and Multi-Property Managers will anticipate needs and coordinate seamless experiences across locations. Hotels implementing these technologies will gain a major competitive edge while freeing staff for strategic roles.
