20:41 12 December 2024
Wizz Air hit with charges from UOKiK over failure to respond to consumer complaints
The Polish Office of Competition and Consumer Protection (UOKiK) has accused Wizz Air of failing to address baggage complaints within the required 14-day period and providing misleading information about its liability for baggage issues. Complaints are handled by a subcontractor, PS. Service, but consumers face difficulties contacting them, and Wizz Air does not oversee their operations effectively.
Additionally, Wizz Air denies responsibility for damages citing reasons like baggage quality or normal wear, contrary to the Montreal Convention, which prohibits such exclusions. UOKiK also challenges clauses that restrict liability if damages aren’t reported on board. If confirmed, Wizz Air could face fines up to 10% of its turnover. Similar investigations target other airlines, including Enter Air.
