Most companies and organizations have seen productivity gains as workers shift to remote working. Entrepreneurs concluded that the remote model increased productivity and brought cost savings of up to 24 percent in the third quarter of 2020. This is according to a new report by Capgemini Research Institute, entitled ‘The Future of Work: From Remote to Hybrid Work’, based on the research of 500 organizations and 5,000 employees around the world and interviews with academics and managers.
The analysis showed that employee productivity increased by 63 percent in the third quarter of 2020 thanks to reduced commuting time, flexible working time schedules, and the implementation of virtual collaboration tools.
In the new reality, business productivity was dominated by all IT-related and digital-based activities (68 percent), followed by customer service (60 percent) and sales and marketing (59 percent). Digitization and the use of technologies such as artificial intelligence (AI) have helped organizations to increase productivity in these areas.
On the other hand, activities focused on production, related to the supply chain, based on research and development (R&D) or implementation of innovations, i.e. all those involving more on-site work and greater involvement of manual workers, constituted the lowest percentage among organizations that have experienced an increase in productivity.